Refund Policy
Bikini Paradise Online Store Refund Policy
At Bikini Paradise, we value your satisfaction and want to ensure that your shopping experience with us is enjoyable. We understand that there may be instances where you need to request a refund for your ladies' swimwear purchase. To provide you with a clear and transparent refund policy, we have outlined the following terms and conditions:
1. Eligibility for Refund:
- Refunds are only applicable to items purchased directly from the Bikini Paradise Online Store.
- You may request a refund within 30 days of receiving your swimwear.
- The swimwear must be unworn, unused, and in its original condition with all tags and hygiene stickers attached.
2. Refund Process:
- To initiate a refund, please contact our Customer Support team at [insert customer support email] within 30 days of receiving your order.
- Provide your order number, the reason for the refund, and any supporting documentation or photos if necessary.
- We will review your request and notify you of the approval or denial of your refund.
3. Approved Refunds:
- If your refund request is approved, we will process the refund using the same payment method you used for your purchase. Refunds will be issued within 7-10 business days after approval.
4. Non-Refundable Items:
- The following items are non-refundable:
- Swimwear that has been worn, damaged, or washed.
- Items without original tags and hygiene stickers.
- Items returned after the 30-day refund window.
- Sale or clearance items.
5. Return Shipping:
- Customers are responsible for the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your swimwear.
6. Exchanges:
- If you wish to exchange your swimwear for a different size or style, please contact our Customer Support team. We will assist you with the exchange process.
7. Manufacturer's Defects:
- If your swimwear has a manufacturer's defect, please contact us within 30 days of receiving your order. We will arrange for a replacement or a refund, as per your preference.
8. Refund Inquiries:
- If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our Customer Support team at [nruarte22@gmail.com].
Bikini Paradise is committed to providing high-quality swimwear and excellent customer service. We hope you have a fantastic experience shopping with us, but if you encounter any issues, we are here to assist you through the refund process.
Please note that this refund policy may be subject to updates and changes, and it is your responsibility to review it periodically for any revisions. Thank you for choosing Bikini Paradise as your destination for ladies' swimwear.